Booking Terms & Conditions

ZAMUNDA TRAVELS TERMS AND CONDITIONS

Please take time to read the Zamunda Travels Terms and Conditions before booking your safari.

By confirming a safari with Zamunda Travels, you confirm that you have read, understood, and accepted these terms and conditions.

1. Bookings

Zamunda Travels provides transport, accommodation, meals, excursions, and other services listed in your safari package.

We use the information you provide to make your bookings. This may include your full name, nationality, and passport number.

Please make sure that all information is correct. Your name must match the name in your passport or travel document.

Before confirming your safari, please tell us about any special needs or requests. These may include:

• Dietary requirements

• Medical needs

• Accessibility requirements

• Mobility needs

• Communication needs

• Requirements for children or young travelers

• Any other support you may need during your safari

Please provide this information before we confirm your booking. This helps us plan a safe and comfortable experience for everyone.

Zamunda Travels may need to change the itinerary because of events beyond our control. These events may include strikes, road closures, theft, disease outbreaks, extreme weather, fire, natural disasters, or vehicle problems.

We may also need to change your transport, accommodation, or planned activities.

If we make any changes, we will inform you as soon as possible. We will try to provide a suitable alternative.

2. Booking Contract

Your booking becomes confirmed when we send you written confirmation after receiving the required deposit.

Please check your booking confirmation carefully. Tell us if you find any missing or incorrect information.

Make sure that all names match the relevant passports or travel documents.

The booking contract becomes valid after you accept these Terms and Conditions.

3. Payment

To confirm a safari, you must pay a 30% deposit of the basic safari price.

Gorilla and chimpanzee permits require full payment in advance before we can make the reservation.

The remaining balance must be paid at least 30 days before the safari, unless we agree to another payment plan with you.

If you book within 30 days of arrival, you must pay the full amount when we confirm the booking.

If we do not receive payment on time, Zamunda Travels may cancel the booking.

Payment can be made by bank transfer or cash before the safari starts.

4. Prices

The safari price covers the services listed in your itinerary.

Unless stated otherwise, the price may include:

• Accommodation in hotels, lodges, camps, or guesthouses

• Meals listed in the itinerary

• Sightseeing and activities listed in the itinerary

• National park entrance fees

• Ranger fees where required

• Ground transportation

• An English-speaking driver or guide

• Bottled drinking water in the vehicle

Costs Not Included

The following costs are not included unless stated in your itinerary:

• International flights

• Domestic flights

• Visa fees

• Passport costs

• Meals not listed in the itinerary

• Drinks other than bottled water provided in the vehicle

• Tips and gratuities

• Staff accommodation

• Laundry

• Travel insurance

• Personal expenses

5. Safari and Wildlife Viewing

Seeing wildlife in its natural habitat is a special experience. However, we cannot guarantee that you will see specific animals during your safari.

Please follow all safety instructions from your guide and wildlife rangers.

For your safety and the protection of wildlife, please keep a safe distance from animals and follow the rules of the national park.

A gorilla or chimpanzee permit allows you to take part in the tracking activity. However, it does not guarantee a clear view of the animals.

6. Accommodation

Zamunda Travels selects suitable hotels, lodges, camps, and guesthouses for our clients.

We choose accommodation based on location, comfort, facilities, service, and price.

Please tell us about any dietary, accessibility, mobility, or other accommodation needs before your safari. We will share this information with the relevant accommodation providers.

Sometimes, we may need to change your accommodation. If this happens, we will provide accommodation of a similar or higher standard where possible.

7. Cancellation and Refunds

Zamunda Travels may ask a participant to stop taking part in an activity or safari if their behavior creates a serious safety risk or causes harm to other people, property, wildlife, or the environment.

We aim to treat all clients fairly and respectfully. We will consider the circumstances before taking such action.

If a safari ends because of serious safety or behavior concerns, we may not provide a refund. Zamunda Travels will also not cover extra costs caused by the termination of the safari.

Cancellation Requests

All cancellation requests must be made in writing.

The cancellation date is the date when Zamunda Travels receives your written cancellation request.

The following cancellation charges apply to the basic safari price:

Zamunda Travels may deduct costs already paid to suppliers from the amount you have paid.

Gorilla permits, chimpanzee permits, and air tickets are 100% non-refundable.

Cancellation by Zamunda Travels

We do not normally cancel confirmed bookings. However, we may need to cancel a safari because of unusual events beyond our control.

These events may include natural disasters, extreme weather, political problems, or other serious circumstances that we could not reasonably prevent.

We will inform you as soon as possible if we need to cancel your safari.

If you do not make the required payment, we may cancel your booking.

No refund will be made for unused services caused by late arrival, early departure, or a no-show.

8. Health, Accessibility, and Safety

Every traveler has different needs. Please tell us about any health, accessibility, mobility, dietary, or communication needs before your safari.

We will do our best to understand your needs and make reasonable arrangements where possible.

You are responsible for taking reasonable health and safety precautions before and during your safari.

Please seek medical advice before travelling if needed.

Some safari activities may have physical requirements. If you have concerns about taking part in an activity, please discuss them with us before booking.

We strongly recommend that you purchase comprehensive travel insurance before travelling to Uganda or other safari destinations.

Your travel insurance should cover medical treatment, evacuation, trip cancellation, and other unexpected travel costs.

Local medical evacuation services may be available in Uganda in case of an emergency.

9. Respect and Inclusion

Zamunda Travels welcomes travelers from different countries, cultures, backgrounds, ages, and abilities.

We aim to provide a safe, respectful, and welcoming experience for everyone.

We expect all travelers, guides, drivers, staff, and service providers to treat one another with respect.

We do not accept behavior that threatens, harasses, intimidates, or discriminates against another person.

Please respect local communities, cultures, wildlife, and the environment during your safari.

10. Liability

Zamunda Travels takes reasonable care when providing transport and safari services.

Our liability for passengers travelling in our vehicles is subject to the laws of the country where the incident occurs.

Any legal claim will be handled under the laws and by the courts of the country where the cause of action arises.

11. Changes to Your Safari

If you need to change your safari after confirmation, please contact us as soon as possible.

Changes may result in additional costs. We will inform you about any extra costs before making the changes, where possible.

Some services, including